The company Quality Policy states:Fine Scotish manufacture and supply a wide range of Entire Orders, Full Uniforms, Napoleonic Wears, Embroidered Jackets, Long Coats & Chesters, Other Tail Jackets & Coats, Hussar Jackets, Vests & Waistcoats, Trousers, Pants & Brechers, Eppaulets, Aiguillettes, Head Wears, Headwear Accessories, Embroidery Badges, Knapsack, Haversack, Backpack, Leather Products, Flags & Banners, Braids & Laces, Shirts, Shirt Accessories, Sashes, Sabretaches, Swords, Knives & Blades, Sword Knots, Foot Wears, Footwear Accessories, Ladies Dresses, Tassels, Stick & Canes, Metal Badges & Medals, Uniform Accessories, Antique Iron Items, Antique Wooden Items, Buckles, Horse Equipment, Water Canteens, Other Outfits, Tents, Hunting Bags, Medieval Gear, Leather Jackets & Coats, Other Shirts, Jackets and Hoodies, Kilts, Doublet Jackets, Argyle Jackets & Vests, Other Kilt Jackets, Mess Dresses, Prince Charley Jackets, Sporran Bags, Thistle Kilt Pins, Brooches, Badges & Buckles, Plaids, Highland Women Dresses, Bagpipe Cords, Bagpipe Bag Covers, Highland Kids, Gothic Coats, WW 1, WW 2, principally for the commercial markets, in all over the world. The focus of the company activities at all times is total customer satisfaction, and to achieve that we will:Continually work towards improving our manufacturing processes and products so that we meet the requirements of our customers and for the continued profitability of the companyEnsure our employees are trained and competent for the work they perform.Continually strive to reduce the product return rate or customer complaint rate to zero.Strive to deliver on time for all customers.Comply with and continually improve the effectiveness of our quality management system.This policy is basic to the Work space plan for its operation and future development, and all employees at all levels are encouraged to share in the responsibility for achieving this result. Warranties: The company standard product guarantee warrants its products to be free from faults in workmanship and materials.